Terms & policies

 

PAYMENT POLICY:

  • Rates are NZD and inclusive of 15% GST (goods & services tax).

  • No deposit is required to confirm booking but a pre-authorised credit card will be required at time of booking to guarantee accommodation.

  • Full payment will be required at time of arrival via credit card or EFTPOS.


CANCELLATION POLICY:

  • Cancellation received 21 days or less prior to arrival date will be charged 1 night accommodation rate.

  • Cancellation received within 7 days or less prior to arrival date will be charged 100% of the total booking amount.

  • No show will be charged 100% of the total booking amount.


CHECK-IN:

Check in from 2pm.

Check out 10am.


INCLUSIONS:

  • A complimentary daily replenished continental breakfast is included with freshly baked bread delivered to the 'bakery box' each morning.

  • A complimentary bottle of wine is offered with each stay (1 per room).

  • Free WiFi included throughout the property + freeview TV and Netflix.

  • Each apartment has limited cooking facilities and a private outside BBQ is available for use.

  • The Opua 1 bedroom apartment offers a Super King or Twin configuration for up to two adults.

  • The Okiato 2 bedroom apartment offers a Super King or Twin + King configuration for up to four adults + an additional King Single room (additional cost 5th adult).

  • Apartments are serviced daily.

  • Each bedroom offers a large private en-suite bathroom.

  • Dogs are welcome to stay on request with an additional $15 cleaning fee per stay.

  • Children over 14 years are welcome. Due to the style of property and configuration of rooms, we are unable to allow children under 14 years to stay.


DOGGY POLICY

We want you and your dog to feel very welcome. The coastal track below your accommodation is dog friendly all year round. Many of the main beaches in Paihia and Russell do not allow dogs during the hours of 9:00am – 6:00pm. Check the signage at each beach as they vary and please ask about other great dog walks in the area.

We love animals but do have a few rules that we ask you follow.

  • We prefer that your dog is not left alone in the apartment if you are exploring for the day. There are many dog friendly cafés and restaurants in town and lots of great walks. If you are in a position that you can’t take your dog with you, we can offer a gate to secure the outside deck.

  • Please keep your dog off the interior furnishings and bed and on their own sleeping mat.

  • Collect your dog droppings each day using a plastic bag and leave in the outside bin provided on the deck.

  • There are no harmful poisons or sprays used on the property but be mindful of neighbouring bush reserves when walking. Keep your dog from wandering off track in case of pest poison in the area.

If you need an after-hours vet in an emergency, we suggest calling Highway Vets & Pets, Kerikeri on 09 407 1195 and they will direct you to a duty vet after hours.